Returns & Exchanges
At GraffHQ, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused and unopened items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution or full refund.
Initiate Your Request
Log into your GraffHQ account or visit our online returns portal to submit a request using your order number and email address.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in resalable condition.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing